Damaged parcels

Damaged parcel policy

If a print arrives damaged, the studio needs quick photo evidence so the issue can be reviewed with the carrier and resolved.

Report within 48 hours

Email shop@bluepoppyprints.art within 48 hours of delivery if the artwork or packaging is damaged.

Include photos of the outer packaging, shipping label, inner packaging, and damaged artwork surface or corners.

Keep the original packaging until the claim is resolved. The carrier may require it for inspection.

After review, the studio may offer a replacement, repair path, partial refund, or full refund depending on the damage and product type.