Policy
Returns, custom-order exceptions, and damaged items
A clear buyer reassurance page separating ready-made prints, custom uploaded-image prints, kits, digital gift cards, and damaged parcels.
Ready-made prints
Ready-made physical prints can be returned within 14 days of delivery. Email shop@bluepoppyprints.art before sending the item back. Returned prints must be unused, unframed, undamaged, and packed in the original or equivalent protective packaging.
Custom uploaded-image prints
Custom photo cyanotypes are made from a customer's uploaded image. They can usually be changed or cancelled before file review, proof approval, or production starts. Once production starts, the item is personalized and is not returnable unless damaged, defective, or materially different from the approved order.
Return postage
For voluntary returns of ready-made prints, the customer pays return postage unless the studio confirms otherwise. For defective, damaged, or incorrectly supplied items, the studio will cover the reasonable return or replacement route after review.
Damaged delivery
Report damage within 48 hours by emailing shop@bluepoppyprints.art with photos of the artwork, packaging, and shipping label. Keep the packaging until the claim is resolved.
Refund timing
Approved refunds are processed after the returned item is received and inspected, or after a damage claim is approved. Payment-provider timing may vary.